The fifteenth Fair Trading Week is a good opportunity to stop and think about the role that NSW Fair Trading plays in our lives to ensure we are getting what’s fair and reasonable when it comes to goods and services. The contact centre is also celebrating its ten millionth call, which begs the question, what are we actually complaining about?
Interestingly NSW Fair Trading has released the top ten complaints from consumers. So, who are the winners? It appears we are most dissatisfied currently with tenants, bonds and residential parks, which has jumped from six to one this financial year. Electrical, electronic and gas appliances are repeat offenders, coming in second this year as opposed to first in the previous financial year.
A list of the top 10 complaints can be found below:
|Top 10 complaints in 2014/2015||Top 10 complaints in 2013/2014|
|Tenancy \ Bonds \ Residential Parks||4,045||Electrical \ Electronics \ Whitegoods \ Gas Appliances||2,537|
|Electrical \ Electronics \ Whitegoods \ Gas Appliances||3,079||Used Cars||2,221|
|Used Cars||2,441||Furniture \ Furnishings \ Manchester||2,165|
|House Construction||2,282||Clothing \ Footwear \ Accessories \ Jewellery||2,087|
|Furniture \ Furnishings \ Manchester||2,126||House Construction||1,829|
|Clothing \ Footwear \ Accessories \ Jewellery||1,997||Tenancy \ Bonds \ Residential Parks||1,522|
|Car repairs and maintenance||1,735||Car repairs and maintenance||1,514|
|New cars||1,614||New cars||1,338|
|Travel \ Tourism||1,410||Travel \ Tourism||1.291|
|Property - Purchase /Sale||1,082||Mobile and smart phones||937|
The theme of Fair Trading Week this year is Check Your Tradie, Check Your Rights, which focuses on the importance of hiring legitimate tradespeople who are licensed to work on your home, as opposed to your mate who is handy with a hammer next door.
If you wish to make a complaint or wish to check your rights as a consumer, please refer to the Fair Trading website or call the helpline on 13 32 20.